LEGAL

Grievance redressal

LAST UPDATED 10 JULY 2026

If something goes wrong, we want to hear it and fix it. This policy sets out how to raise a grievance with PDS Global, who owns it, how quickly we respond, and how to escalate if you are not satisfied.

1. How to raise a grievance

Reach us by email at pdsglobalfinance@gmail.com, by phone or WhatsApp on +91 88388 20230, or by post to the address below. Please include your name, registered mobile, any application reference, and a clear description of the issue so we can act quickly.

2. Our timelines

3. If you're still not satisfied

If your grievance is not resolved within 30 days, or you are dissatisfied with the outcome, you may escalate to the lender's own grievance channel (shared with you on request) and, where applicable, to the Reserve Bank of India under the Reserve Bank – Integrated Ombudsman Scheme.

You can file a complaint on the RBI Complaint Management System at cms.rbi.org.in, or lodge concerns about unauthorised lending activity on the RBI Sachet portal at sachet.rbi.org.in. We will assist you with references and documents for any escalation.

4. Records

We log every grievance with a unique reference, track it to closure, and retain records as required by regulation. You may ask for the status of your grievance at any time using its reference.

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