LEGAL

Digital lending guidelines

LAST UPDATED 10 JULY 2026

PDS Global operates as a loan service provider (LSP) for RBI-regulated lenders, and follows the Reserve Bank of India's Guidelines on Digital Lending. This page summarises what that means for you in practice.

1. We act for the lender, and tell you so

We are an LSP and direct selling agent engaged by our partner banks and NBFCs. Before you apply, we disclose which lender(s) your application is being made to. The loan contract is always between you and the regulated lender — never with PDS Global.

2. Key Fact Statement and all-in cost

Before you sign, the lender provides a Key Fact Statement (KFS) stating the Annual Percentage Rate (APR), the total cost of the loan, all fees, the repayment schedule and the recovery mechanism. There are no hidden charges: any cost not in the KFS cannot be levied. We encourage you to read it in full.

3. Money flows directly

Loan amounts are disbursed directly from the lender to your bank account, and repayments go directly from you to the lender. Funds do not pass through PDS Global or any third-party pool account, and we never collect your EMIs.

4. Cooling-off period

Every loan carries a cooling-off (look-up) period defined by the lender, during which you may exit the loan by repaying the principal and the proportionate APR, without penalty. The exact window is stated in your KFS.

5. Your data, need-based only

We collect only data needed for your application, with your explicit consent, and store personal data of Indian users on servers in India. We do not access your phone contacts, media, or files. You can review or withdraw consent at any time — see consent revocation.

6. No surprise limit increases

A credit limit is never increased automatically. Any enhancement requires your explicit request and consent, and a fresh assessment by the lender.

7. Fair conduct and recovery

Recovery is carried out by the lender or its authorised agents, within RBI's fair-practices norms and lawful hours. Any guarantee arrangement between a lender and a partner does not change your rights or expose you to the recovery of another borrower's dues. Report any coercive or improper conduct to us immediately.

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